Office of Information and Technology Services
Our Vision
“Founded on robust cybersecurity and data privacy, we aim to lead the college in IT modernization, establishing new standards of excellence and innovation, through IT leadership, collaboration, and service.”
IT Support
Phone: (413) 217-1075 (Important: When leaving a message, be sure to include your FULL NAME, best phone number to reach you, and the specific reason you are calling)
Email:Technology Services Center, Learning Commons, 1st Floor
Please feel free to visit our Frequently Asked Questions which can be helpful to address some common issues.
Technicians are available via phone to resolve issues from 8:00am to 5:00pm Monday through Friday.
Support Hours:
- Monday-Friday: 8:00 am to 6:00 pm
- Saturday: 10:00 am to 2:00 pm
- Sunday: Close
Note: Device drop-offs or pick-ups are by appointment only.
IT Service Desk & Offices
Information Technology and Services offices in the Learning Commons include the Technology Services Center (TSC) and the IT service desk, Media Services, and the CIO. Network, Systems, and Infrusturcture (NS&I), CISO, and Enterprise Applications (EA) offices are located in the IT Annex.